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Asked by Tanya on March 18, 2017

If I have been given the contact information for someone I’ve never talked to before, how should I go about contacting them? Should I email, call or send a text? Both?

Answered by Ashlyn, Hiring Expert at Worthington Industries, on March 20, 2017

Hello,
If this is for a prospective job, I would recommend emailing the new contact. Be sure to mention how you received their contact information and what you are reaching out regarding. This will give them some time to digest the information, rather than being caught off guard with a phone call. It is also much more professional than a text.

Good luck! 

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Answered by Ashley, Hiring Expert at Cardinal Health, on March 22, 2017

If this is for a potential job or networking, I would recommend reaching out via email. A text is informal and unprofessional and a phone call may catch the person off guard. I would agree that it is best to allow the person to digest the information first and think through how they can best assist you or proceed.
When reaching out, it is important to first introduce yourself and explain where/how you received their contact information. Keep your email brief but explain why you are reaching out, your interests and include a copy of your resume.

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Answered by Kimberly , Hiring Expert at Emerson, on April 12, 2017

At first, I'd recommend reaching out with an email. Wait a week or so then a phone call is warranted.

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Answered by Ashley, Hiring Expert at The Hershey Company, on April 13, 2017

I would recommend to reach out through email. If you have not heard back and it's been a week I would suggest to give them a call and follow up. Best of luck!

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