/ Asked by Anchu
I am a fresh graduate and I've been working as part-time sales assistant in my family business for 4 years. I'm planning to enter the professional world and I often hear about the importance of accomplishments in past/current jobs to include on my resume. But, over the 4 years I've been doing the same task (provide product info, give advice for product selection, process payment, etc.) and don't have any specific accomplishments (such as increased sales xx%, etc.). Should I include this experience and describe my daily tasks in my work experience section? And how valuable this experience for employer?
Answered by Dustin, Hiring Expert at HP Inc., on Monday, June 2, 2014
You can/should be able to find metrics in just about everything. How many customer interactions in a year have you had? How many of those interactions were succesfully resolved? What was your payment processing accuracy and productivity? While most of these metrics may not necessarily translate into your desired post-grad role, the should begin to help paint a story of accountability, customer focus, and potential.

When recruiting new graduates at most companies, while previous experience or internships in a relevant field typically are the gold standard, even general work experience in non-related fields is better than nothing. Take a deep look at your past experience and think about how that experience could possibly translate into your new role in key areas. As long as you can craft a proper story for recruiters and hiring managers that conveys how you have learned and developed from those experiences you will be ahead of most of your compeition.
Answered by Kelly, Hiring Expert at The Schwan Food Company, on Monday, June 2, 2014
Echoing Dustin, I do agree that metrics can be drawn from really any situation, depending on how you spin it. Make sure to include this on your resume but also look deeply into each job posting’s defined duties/responsibilities and required qualifications. Try your best to include specific duties within your resume from your Sales Assistant role that relate to the job you’re applying for.  It’s okay to cater your resume as long as you’re being honest.  Ensure you also include & outline leadership roles within student or outside organizations you were involved in & obtain feedback from several individuals on your resume. After you’ve landed the interview, make sure to research interview questions and write down specific examples that could be used for these questions and just continually practice & refine your delivery.
Best of luck to you!
Answered by John, Hiring Expert at Textron Inc., on Wednesday, June 4, 2014
After spending four years in a role, I think this is something that is definitely worth including on your resume under work experience. Try and think of non-traditional metrics you can take out of your daily tasks that you can still showcase on your resume outside of increased sales amounts, etc. After looking at job positions of interest that you want to apply for, cater your work experience and highlights on your resume to demonstrate how what you’ve done in the past would make you a good fit for the position you are applying for. If you ever took on a leadership role while working as a sales assistant, highlight those experiences as well or think of specific scenarios when you may have had to take on a leadership experience last minute to get a job done. Good luck!
Answered by Rachel, Hiring Expert at Eaton, on Friday, June 6, 2014
In addition to all of the great advice that you have already had posted to your question, I would also suggest that you speak to your managers and leaders at work to help you identify specific metrics and contributions that you have made to the company.  Sometimes it is easier for others to see the good things we do, than for us to see those things.
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