Answered by Steve, Hiring Expert at Caterpillar Inc., on Friday, October 10, 2014
I understand where you are coming from as I have received the same feedback at times. Some interviewers will get caught up in the generalization that if somebody is quiet or not overly talkative, then they do not have good communication skills. As you know very well, this is not the case, nor is it a good reason not to choose a candidate. It does indicate however, that you likely need to work on ways to connect with the interviewer. In other words, you need to work on finding some common ground with the interviewer. This is sometimes accomplished in the small talk that occurs before the formal interview questions begin. Therefore, my suggestion would be to make the most out of that time at the beginning or end of an interview by being personable and conversing about something other than the job (ex. family, books, sports, etc.). Such connections will help you to overcome the perception of some that being quiet means not a good communicator.