/ Asked by Kumar
How seriously should the first telephone interview be taken? Does a telephone interview mean I have made a good first impression on my employer, or is it just a routine that recruiters have a telephone interview with all the applicants?
Answered by Kaitlin, Hiring Expert at Textron Inc., on Wednesday, June 3, 2015
You should take a phone screen very seriously.  You have made an impression on the recruiters based on your resume you submitted which is why they are taking the time to phone screen you.  It is important that you make a good impression over the phone.  This will determine if you move on in the hiring process to have an interview with the hiring manager.  In the phone interview be prepared to discuss your education and your previous work history.  I would also recommend preparing a few questions about the company and the position you are interviewing for. 
Answered by Cassie, Hiring Expert at The Hershey Company, on Thursday, June 4, 2015
You should take the phone interview very seriously. Recruiters screen through resumes to narrow down the candidate pool to the most qualified candidates, so when you receive a phone interview it means on paper you appear to be one of the most qualified candidates. Sometimes recruiters receive hundreds of resumes and only phone screen a handful, so if you get to this step you should again take it very seriously. Recruiters use the phone screen to then determine who to submit to the hiring manager. If you do not perform well in the phone interview you will most likely not be submitted to the next step in the interview process. It is important that you are well prepared, have done your research, and have well thought out examples for the phone interview.
Answered by Nell, Hiring Expert at Pitney Bowes, on Thursday, June 4, 2015
Very seriously! The phone interview means that they like what they see in your resume and background. You have a great opportunity to make a good impression. The best advice that I can give you in terms of a phone interview is:
1) The inflection of your voice. Make sure that you are speaking with enthusiasm and speaking clearly. The interviewer cannot see you, they can only hear you, so your voice is key.
2) Make clear statements. It is very easy to either go on and on, or to be too short on the phone.
3) Ask questions, and get to know the interviewer, make them enjoy the interview as well.
I would recommend recording yourself speaking on your phone for practice. This will let you hear yourself on the other end, and fine tune how you sound.
I wish you the best of luck in your job search!
-Nell
Answered by Steve, Hiring Expert at Caterpillar Inc., on Friday, June 5, 2015
The telephone interview is important, but in different ways than an in-person interview.  The general purpose of the telephone interview is for the recruiter or hiring manager to verify certain aspects of your background and experience, and see if there is something in your responses that piques their interest in you and want to bring you in for an in-person interview.  So obviously, body language is a non-factor in a phone interview, but your responses and the tone in which you provide your responses is a major factor.  If you sound disinterested in a phone interview, that is a red flag and will likely prevent you from getting another interview.  Verbalize your enthusiasm for the position and the company in the phone interview and provide articulate and well-thought out answers, and most likely, you will asked to come in for a face-to-face interview. 
Answered by Stephanie, Hiring Expert at AT&T Inc., on Thursday, July 2, 2015
Every point of contact is critical.  You are building an impression, building your personal brand and building your future with an organization.  In truth that phone interview is the gateway to next steps, a poor impression there does not lead to a face to face interview.  Knock my socks off over the phone and I am hustling to get you in to talk further.  As you get deeper into a search for a true career, you may find that phone interviews (whether for a job or for networking), are the primary way you have contact with people in your field.  Hone your skills in the art of communicating without visual cues.  It will only set you up for further success.  Best of luck!
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