Answered by Steve, Hiring Expert at Caterpillar Inc., on Friday, June 5, 2015
The telephone interview is important, but in different ways than an in-person interview. The general purpose of the telephone interview is for the recruiter or hiring manager to verify certain aspects of your background and experience, and see if there is something in your responses that piques their interest in you and want to bring you in for an in-person interview. So obviously, body language is a non-factor in a phone interview, but your responses and the tone in which you provide your responses is a major factor. If you sound disinterested in a phone interview, that is a red flag and will likely prevent you from getting another interview. Verbalize your enthusiasm for the position and the company in the phone interview and provide articulate and well-thought out answers, and most likely, you will asked to come in for a face-to-face interview.