Answered by Rachael, Hiring Expert at Merck & Co., Inc., on Thursday, May 26, 2016
I don’t think there is an easy fix! I have had a candidate’s mother email me on behalf of the student in the past because she was out of the country and had limited access to email, although it is not common. Even though your mother was looking out for your best interest, most managers look to hire employees who are professional and independent. When your mother called in asking base salary and details about the hiring process, it leaves a sense of doubt in the manager’s mind regarding your ability to work autonomously. My recommendation is call in or write a letter apologizing to the interviewer, explaining the situation as your mother only meant the best for you. Even if you don’t qualify for the next round this time, I am sure it will take out the bad taste from the manager’s mouth and it will open the doors for you in the future. If you feel as if your mom might do this again, I would keep your interview details private, until after you get the job. I hope it all works out for you.