Answered by Eddie, Hiring Expert at Quest Diagnostics, on Thursday, July 19, 2018
As a customer service recruiter, I can say that you don't have to be extroverted person (in my opinion) to be great at customer service. I believe it's more important to be able to relate and empathize with the customer. Not every customer service position calls for high energy. In fact, some of my wife's favorite customer service reps are the ones whose energy match her introverted energy.
Customer service, as a matter of fact, can be a great introduction to PR, HR, and marketing roles. Think about it, businesses don't survive without customers. As a customer service rep, you get to be on the front line to understand what customers want and need. By the way, I didn't major in marketing but I was once a PR/marketing director. I found that PR and marketing tend to have a symbiotic relationship, so don't give up marketing as a career!
As for the avenues you're considering, think about what you truly want to do. It's great that you're interested in several areas. With that being said, put a laser focus on the field that really gets you talking all day and all night! That doesn't mean forget everything else, by the way. Think of going for that one field you love the most as the beginning of a career ripple effect. By mastering that area, you build skills that can work in a diverse set of roles and industries. I'm excited for you! Best of luck!