Answered by Lori, Hiring Expert at Cigna, on Thursday, March 24, 2016
Telephone interviews can sometimes be difficult since you can't see the person on the other end of the line and you can't ready their facial expressions or body language. The best way for you to be confident though, is to be prepared. What that means is do your research first. Understand what the role is about, what the company is like through their website and people you can find on LinkedIn who currently work there, and if there is any recent news articles about them. In addition, you need to go over your own information. Be comfortable with your resume; you want to be able to clearly and concisely walk someone through your experiences and transitions in your resume. You also want to practice answering interview questions so that when you are asked something on the phone, you have already thought through what your answer will be. You can also brainstorm ahead of time and write down some notes of experiences in your career which you feel the most proud about, or were pivotal, learning lessons for you. If you are asked a behavioral based question, you will then have your notes available to provide a specific example. Utilizing the above steps as well as taking a few deep breaths, and maybe even a cup of tea to calm your nerves, should help you to feel confident on any phone interview. GOOD LUCK!